Terms of Service and Privacy Policy

Effective Date: 01/01/2025

Welcome to Top Choice LLC! Your trust and satisfaction are our priorities. Please review our Terms of Service and Privacy Policy to understand how we operate and how your information is handled.

Terms and Conditions for Auto Detailing Services (Indiana)

Authorization and Vehicle Condition

Authority to Authorize Work: By signing our intake form, you confirm that you are the registered owner of the vehicle or have the owner’s authorization to obtain detailing services on the vehicle . You authorize Top Choice LLC (the “Company”) to perform the specific detailing and related services listed on the work order, and no additional services will be performed without your consent. You also permit the Company to operate your vehicle for the purposes of service (e.g. moving it into the shop, conducting test checks) as needed. If you are not the owner, you agree to indemnify and hold the Company harmless from any claims by the actual owner related to unauthorized service.
Pre-Service Inspection & Pre-Existing Damage: Before work begins, our staff may conduct a walk-around inspection (with you, if available) and take notes or photos of the vehicle’s condition. Any pre-existing damage, defects, or notable conditions (such as dents, scratches, paint chips, cracked glass, curb rash, interior tears, etc.) will be documented. You acknowledge these pre-existing issues, and the Company will not be responsible for repairing or compensating for any such pre-existing damage or flaws. This process ensures clarity that any existing imperfections are not caused by our services. (If new damage is discovered during the detailing process that was previously hidden by dirt or debris, we will inform you, but we are not liable for that pre-existing damage being revealed.)

Scope of Work and Estimates

Services Provided: The Company will only perform the services explicitly listed in your detailing package or work order. The scope of work (e.g. interior vacuum, exterior wash, polish, etc.) will be clearly stated before you authorize the job. We will not perform any additional or different services beyond this scope without your prior approval. This protects you from any surprise work or charges.
Written Estimates: You will receive an estimate or package price for the requested services before we begin. Our estimates include the expected tasks and costs based on the information you provided and an initial inspection of the vehicle. We strive for transparency in pricing in accordance with consumer protection laws that require disclosure of details in advance. In many states, final charges cannot exceed the estimate by more than a small percentage without consent (for example, Illinois law caps final bills at 10% over the estimate). While Indiana law does not specify a percentage, we commit that your final bill will not exceed the initial quoted price by more than 10% without your prior agreement, except where you have requested additional services.

Unforeseen Conditions & Adjustments:
If upon arrival or during service we find the vehicle’s condition is significantly different from expected (e.g. excessive pet hair, sap, mold, trash, etc.) or if additional services are required to meet expectations, we will pause and contact you for approval before continuing.

Approval of any upcharges or scope changes may be obtained verbally, by text, email, or recorded phone call, and is considered binding. No additional work will be performed without that approval.

Declining additional services may limit the final result, but we will complete the originally agreed services to the best of our ability.

Customer Expectations: We will discuss with you the expected outcomes of the detailing service (for example, which stains can likely be removed and which may be permanent). Auto detailing can greatly improve a vehicle’s appearance but does not “factory reset” a vehicle. We do not guarantee perfection or restoration beyond the scope of detailing. We encourage you to ask questions so the scope and expectations are clear, in order to avoid misunderstandings. Any specific concerns or priorities (e.g. “focus on removing this stain” or “avoid getting water near the aftermarket audio wires”) should be communicated to us before we start.

Pricing and Payment

Pricing Transparency: All prices for services will be clearly communicated upfront. If you are selecting a package, the package price is as listed. If services are à la carte, each service and its price will be listed. Should any change in price be necessary (due to scope changes as described above), it will be approved by you in advance. We will not pad or inflate the bill with any unauthorized fees or services
.Payment Due at Completion: Payment in full is due upon completion of the detailing services, before the vehicle is released back to you. We will notify you when the car is ready for pickup, and at that time the final balance is expected. We accept Card, cash, or a check. If a deposit was charged at booking, that deposit will be applied toward your final bill. (Any remaining balance must be paid at pickup.) Non-payment or insufficient payment will result in the vehicle being held until the balance is paid – see Mechanic’s Lien Rights below.
Deposits: For extensive or time-blocked services (for example, multi-day detailing, large vehicle services, or special order products like ceramic coatings or film installations), the Company may require a deposit at the time of booking. Deposit requirements and amounts (typically a percentage of the estimated price or a flat fee) will be communicated to you in advance. Deposits are generally non-refundable if you cancel without adequate notice (see Cancellation Policy), but will be credited toward your service balance upon completion.
Mechanic’s Lien Rights (Vehicle may be Held for Payment): Under Indiana law, any person or business that performs labor, provides materials, or furnishes storage on a vehicle at the owner’s request has a mechanic’s lien on that vehicle for the value of the charges. This means the Company has a legal right to retain possession of your vehicle until all authorized charges are paid in full. If you refuse to pay for authorized and completed services, we are entitled to keep the vehicle and even pursue sale of the vehicle to recover the debt, in accordance with Indiana Code § 9-22-6 (see also Vehicle Pickup and Storage below for timelines). We truly hope to never exercise this right, and we will make multiple attempts to work out payment with you. However, by signing this agreement, you acknowledge our right to hold your vehicle pending payment as permitted by law.
Late Payment Fees: If for any reason full payment is not made at completion and we agree to release the vehicle (for example, in a rare payment plan arrangement or if a check is pending), any outstanding balance not paid within 5 days will incur a late fee or interest charge at the maximum rate allowed by Indiana law. You will also be responsible for any costs of collection, including reasonable attorney’s fees, if we must take action to recover an unpaid balance.

Turnaround Time and Scheduling

Estimated Completion Time: We will provide an estimated time frame or completion date for your detailing service based on the scope of work. For example, we might estimate 3 hours for an interior detail or tell you a vehicle dropped off in the morning will be ready by end of day. Please understand that these times are estimates, not guarantees. Each vehicle’s condition is unique, and unexpected challenges can lengthen the process. Quality work is our priority, and we will take the time needed to do the job properly.
In-Shop Service Only: We operate strictly as an in-shop service (not mobile), so your appointment is scheduled for you to bring the vehicle to our location. The vehicle will remain at our facility during the service. You are responsible for arranging drop-off and pickup of the vehicle. If you need someone else (e.g. a friend or tow truck) to drop off or pick up your car, please inform us in advance and ensure that person has authority/ID.
Unforeseen Delays: There are times when delays may occur due to unforeseen circumstances. Examples include: extremely dirty vehicles requiring more time, discovery of an unexpected issue (like water intrusion that needs extra drying time), staff illness or emergency, power outages, or delays in subcontracted services (e.g., if we’re coordinating a window tint and the tint technician is delayed). We will make every effort to adhere to the scheduled completion time, but unforeseen circumstances may cause delays. In such cases, we will notify you as soon as possible with a new estimated pickup time.
Multi-Day Services: Some high-end services (such as paint correction + ceramic coating, or multiple-stage detailing) may require keeping the vehicle for more than one day (to allow for curing, additional layers, or simply due to the volume of work). If your service will require an overnight stay for the vehicle, we will inform you when booking or at drop-off. The vehicle will be stored securely inside our facility (when possible) or in our secured lot overnight. We may also ask that you leave the vehicle an extra day in cases where a service finished late and pickup same evening isn’t feasible.
Customer Scheduling Changes: If you need to add services mid-job or significantly change the scope, this may also extend the completion time. We will discuss any new timeline with you along with the scope change.
Delay Accommodations: If a delay is significant (e.g., we expected to finish in one day but must keep the car until the next day), and this causes you a serious inconvenience, please let us know. Depending on the situation, you may have options such as arranging alternate transportation or, if no work has begun yet, possibly canceling the service without penalty. (For instance, consumer protection laws allow that if a repair takes unreasonably longer than quoted and no agreement was made to extend the time, the consumer might be able to cancel and pick up the vehicle. We will work with you in good faith to avoid such situations.) However, once work has begun on a detailing service, cancellation may not be practical unless we fail to complete the work in a reasonable additional time.
Force Majeure: The Company is not responsible for delays or inability to perform services due to causes beyond our control (force majeure events), such as extreme weather, natural disasters, widespread power/internet outages, or government orders. If such events occur, we will resume service as soon as feasible and reschedule with you. No compensation will be provided for delays caused by factors beyond our control.
No Guaranteed “In-Time” Promises: We cannot guarantee specific completion times for drop-in or unscheduled services. If you bring a vehicle without an appointment and request same-day turnaround, we will do our best if our schedule allows, but we make no promise that unbooked services will be finished the same day. Scheduled appointments have priority.
Communication: You will receive a call or message when your vehicle is ready for pickup, or if we encounter any issues that affect the timing or scope. Feel free to check in with us if you haven’t heard by the expected time. We would rather keep you informed than have you arrive and wait unnecessarily.

Vehicle Pickup and Storage

Timely Pickup: We kindly request that you pick up your vehicle promptly once the service is completed. Ideally, the vehicle should be picked up the same day we notify you of completion (during business hours), or by the end of the next business day at the latest, unless other arrangements have been made in advance. This helps us manage space and ensures your vehicle is returned to you quickly.
Storage Fees for Unclaimed Vehicles: If a vehicle is not picked up within 5 days of completion (and you have not made prior arrangements with us for extended pickup), the Company reserves the right to charge a storage fee. Starting on the the day after completion, storage fees of $20 per day will accrue for each day the vehicle remains on our premises. These fees are to offset the space and liability of keeping your vehicle longer-term. We will make reasonable attempts to contact you (via phone and email) if your vehicle is still at our shop after a couple of days. Please note, charges for storage can be added to the mechanic’s lien against the vehicle as part of the amount owed.
Abandoned Vehicles – Mechanic’s Lien Sale: If 30 days pass since we completed the work and the vehicle has not been paid for and picked up (i.e. your vehicle is unclaimed and your bill unpaid), Indiana law considers the vehicle “abandoned” in our care. At that point, we may, as a last resort, initiate the legal steps to sell the vehicle to recover our costs, pursuant to Indiana Code 9-22-6. This includes providing notice to you at your last known address and publishing an advertisement of the sale as required by law. You will have an opportunity (as required by law) to pay the charges and claim the vehicle before any sale occurs. We do not want to ever reach this stage — it is far better for both parties to resolve payment directly. But it is important you are aware that under Indiana’s mechanic’s lien statute, a vehicle left unpaid and unclaimed for 30+ days may be sold to cover the debt. Any proceeds of such sale in excess of what you owe (including storage and sale costs) will be handled as required by law (typically returned to the owner or forwarded to the state).
Security of Vehicle in Our Custody: We take the security of your vehicle seriously while it’s in our possession. Our facility is surveillanced. However, the ultimate risk of loss remains with the vehicle owner. By leaving your car with us, you acknowledge that the Company is not responsible for loss or damage to the vehicle or its contents due to events beyond our control, such as theft, vandalism, fire, acts of nature, etc., during the time it is stored on our premises. We will exercise reasonable care (and our insurance covers certain losses), but we cannot guarantee against every possible unforeseen event. It is expected that you maintain your own comprehensive auto insurance to cover your vehicle against such incidents while it is at our shop. In the rare event of an incident, we will cooperate with you in any insurance claim.
Personal Property Left in Vehicle: As noted below, you should remove all personal belongings from the car before drop-off. The Company and its employees are not liable for any personal items left in the vehicle that are lost, missing, or damaged. This includes electronics, money, jewelry, important documents, or any other goods. We do not catalog items left in a vehicle, and detailing can involve moving items around (e.g. checking under seats). Any items we happen to find of value (e.g. a phone, wallet) we will secure and return to you, but we are not responsible for any losses. Please double-check that you have all valuables with you upon drop-off.
Extended Storage by Agreement: If you need us to hold your vehicle for a longer period after service (for example, you’re out of town and cannot pick it up immediately), please discuss this with us. We can often accommodate short extensions as a courtesy if arranged (possibly waiving or reducing storage fees for a brief, agreed period). Without an explicit agreement, however, the above storage fee policy applies.
Vehicle Pick-up by Third Party: If someone other than the customer who signed the work order will be picking up the vehicle, you must notify us and, if possible, provide that person’s name. We may require ID and confirmation from you before releasing the vehicle to any third party. Once released to your designated agent, the same terms apply as if released to you (i.e., that person should inspect the vehicle upon pickup, and their acceptance is binding).
After-Hours Pickup: We generally require pickups during our business hours for proper checkout and payment. In special cases, if after-hours pickup is arranged, all payments must be settled beforehand and we will park the vehicle in a designated area for you. You assume all responsibility for the vehicle once it is placed in the pickup area at the arranged time.

Customer Responsibilities and Acknowledgments

Remove Personal Belongings: Please remove all personal belongings, valuables, and important items from your vehicle before your appointment. This includes items in the glove box, center console, trunk, and any other storage areas. We need an empty cabin to thoroughly clean, and it eliminates any risk of your personal items being lost or damaged. (If items are left in the vehicle, we may remove them to clean and we will place them in a bag for you, but we assume no liability for those items. An additional fee may be charged if we have to spend significant time removing/cluttering personal items to get to the areas to be detailed. Child safety seats should be removed if possible, and any fragile decorations or accessories (dashboard figurines, hanging charms, etc.) should also be taken out prior to service.
Pre-Existing Issues Disclosure: Let us know about any mechanical problems, electrical quirks, or other issues your vehicle has that might affect our work or be affected by it. For example, inform us if: the car has any leaks (water or oil leaks that could get worse or interfere with washing), if any door/trunk doesn’t open properly, if window seals are bad (so we might avoid high-pressure water near them), if the vehicle has aftermarket modifications or loose parts, or if there are alarm systems or kill switches that could trigger. This information helps us avoid surprises (like an alarm going off or a door handle coming off because it was already broken). You agree that you are responsible for any issues arising from undisclosed conditions or modifications. (We won’t be liable for a problem that occurs because we were unaware of an existing issue, e.g. an aftermarket stereo wired improperly that shorts out during interior cleaning.)
Vehicle Condition Assumed Fit for Detailing: By handing your car to us, you represent that the vehicle is in a safe condition for us to work on. That means it’s not excessively dirty beyond normal detailing scope (unless disclosed), it doesn’t pose health hazards to our staff (e.g. no infestations of insects or pathogens—if so, tell us so we can take precautions or decline), and it is structurally intact enough to undergo normal cleaning (e.g. we shouldn’t fear that washing will cause a bumper to fall off unless you warn us it’s barely attached). We reserve the right to refuse or stop work on a vehicle that we deem unsafe, overly unsanitary, or beyond the scope of our services (see Right to Refuse Service).
Aftermarket Accessories/Modifications: If your vehicle has aftermarket parts or accessories (such as custom wheels, body kits, vinyl wraps, interior trim kits, electronics, etc.), please point these out and any special care they require. We treat all vehicles with care, but aftermarket items may not have the same durability or water-tightness as factory components. We are not responsible for any damage to aftermarket or non-factory installations that occurs inadvertently as a result of our normal detailing process (for instance, water ingress to a poorly sealed third-party speaker, or a non-OEM trim piece coming unglued) unless we were negligent. We will, however, take extra caution around any such parts that you alert us to.
Fuel Level: Ensure your vehicle has adequate fuel if any engine operation will be needed. We typically do not need to drive your car beyond moving it in/out of the shop. However, if you have requested a service that might require engine idling or operation (such as engine bay detailing or ozone odor treatment which might need the car running), please have at least a few gallons of fuel in the tank. If your fuel is extremely low and we must run the engine (even briefly), we are not responsible for any issues that arise (like the car running out of gas). (For most standard detailing, fuel level is not a concern, but this note applies just in case.)
Maintenance of Vehicle Systems: Understand that detailing is primarily a cosmetic service. We do not typically interact with the vehicle’s mechanical or electronic systems (beyond using standard controls). We cannot be held responsible for any mechanical or electrical failures that coincidentally happen while the car is with us, unless there is clear evidence our actions directly caused the issue. For example, if your battery or starter fails while at our shop, or a check-engine light comes on, we will notify you, but we will presume it is a pre-existing issue or normal failure unless it’s something we obviously did (such as we accidentally left an interior light on for an extended period causing the battery to drain). Similarly, if an electronic component (sensor, window motor, etc.) stops working during the service, we will inform you, but unless we physically damaged it (which would be our fault), we aren’t liable for the repair. Modern vehicles sometimes have components fail – unfortunately, that can happen anytime, even during a detail, by chance.
Battery and Electronics: We take precautions to avoid draining your battery during service (for instance, we may turn off dome lights or use a booster pack rather than the car’s power for certain tasks). However, detailing often involves having doors open for extended periods, which can cause interior lights to stay on and the battery to discharge. The Company is not responsible for a drained battery upon pickup. If your battery is old or weak, please let us know – we can periodically run the engine or use a maintainer. Otherwise, if the battery dies, we will attempt to jump-start it as a courtesy. We also are not liable for any computer/electronic memory settings (radio presets, ECU data) being lost due to battery disconnect; in general we avoid disconnecting the battery unless absolutely necessary for safety. We recommend you start your car and verify all electronics when you pick it up.
Engine Bay Cleaning Disclaimer: If you request engine bay detailing/cleaning, be aware that while we use detailing-safe methods, this process involves water, cleaners, and physical agitation in the engine compartment. There is an inherent risk when cleaning engines: electrical components or sensors could get wet or disturbed, potentially causing issues. We do not spray high-pressure water directly into sensitive areas and we use gentle cleaning, but by authorizing engine cleaning, you assume responsibility for any mechanical or electrical problems that might arise from it, such as difficult starting, rough running, or an illuminated warning light. (We recommend avoiding engine cleaning on vehicles with known electrical gremlins or aftermarket engine modifications that might not be waterproof.) The Company will not be held liable for engine or electrical malfunctions after an engine bay service, unless there is clear proof we grossly mishandled something.
Use of Chemicals and Tools: Our team uses professional grade cleaners, dressings, tools, and techniques. All chemicals are used according to their instructions (dilutions, dwell times, etc.). Nevertheless, certain cleaning processes carry small risks or may reveal pre-existing issues. For example, pressure washing can potentially worsen loose paint or dislodge loose trim; strong cleaners can highlight previously invisible stains or slightly lighten materials around an old stain; polishing compound removes a microscopic layer of clear coat and could burn through on paint that’s already very thin. We emphasize that these situations are not common and we take care to avoid them, but they can happen especially on older or neglected vehicles. The client understands and accepts these inherent risks. The Company cannot guarantee against every possible effect of professional cleaning on a vehicle that may have unknown weaknesses. If we believe a particular process is unsafe for your vehicle (due to age or condition), we will either skip it or get your consent to proceed with caution.
Outcomes – No Perfection Guarantee: Detailing can dramatically improve the appearance of a vehicle, but we do not guarantee the removal of all imperfections, stains, or odors. Some contaminants or damage may be permanent or too advanced to correct with detailing (for instance, deep scratches that require repainting, fabric stains that have dyed the material, or smells that are embedded beyond what cleaning can extract). We will communicate realistic expectations: for example, some pet hair or glitter might remain even after extensive vacuuming, white salt stains might leave faint marks, or an odor might improve but not fully vanish if its source is deep in foam or vents. No refund will be given for inability to completely remove a flaw that was pointed out as potentially permanent, as long as we put in the agreed effort. Our goal is to achieve the best result possible short of costly restorative work. We can also refer you to specialized services (like paintless dent repair, upholstery repair, or repainting) if something is beyond the scope of detailing.
Final Inspection and Acceptance: We highly encourage you to inspect your vehicle thoroughly upon pickup. A staff member can walk through the results with you. Please take a look at all the areas we serviced to ensure everything meets your expectations. If you notice any issue with our work – for example, an area that might have been missed or a concern about how a component was handled – please bring it to our attention immediately, before leaving the premises if possible, or within 24-48 hours at most. We will address reasonable concerns and, if something was overlooked, we will correct it promptly at no additional cost. If you are unavailable to do a thorough inspection at pickup (e.g., it’s after hours or someone else picked up the car), then please notify us of any problems within two (2) days of service. After 48 hours, we will consider the job accepted as-is; additional corrections or claims made after this period, or after the car has been used, will be handled at our discretion. This time limit is because the condition of a vehicle can change with use, and it becomes difficult to determine if an issue was due to our service or occurred afterward.
Claims and Complaints: If you believe our service resulted in damage or did not meet the agreed-upon standards, you must let us know as soon as possible (again, ideally at pickup or within 48 hours). We may ask you to bring the vehicle back for evaluation. If the claim involves alleged damage, the pre-service inspection and photos will be consulted to verify if it’s new damage. We value our customers and will work in good faith to resolve any issues, which may include re-cleaning an area, fixing a minor damage if we clearly caused it, or other remedies as appropriate. However, by agreeing to these terms, you understand the various liability limitations and acknowledgments above; our responsibility is limited as described in the following section.

Liability for Damage or Loss

Limited Liability for Vehicle and Contents: While your vehicle is in our care, we will treat it as if it were our own. However, the Company’s liability for any damage or loss to your vehicle or any personal property is limited. To the fullest extent permitted by law, the Company will not be held responsible for any loss, damage, or theft of the vehicle or items inside it that is not directly caused by our negligence. The client (vehicle owner) releases the Company from any and all liability for any such loss or damage that may occur before, during, or after the detailing services, including but not limited to damage or loss arising from pre-existing conditions, inherent risks of detailing, or events outside our control. In other words, if something unforeseeable or not caused by us goes wrong, you agree that we are not liable. This release of liability applies to any concealed or latent damage as well – for example, if cleaning an area reveals prior damage or causes an already-weakened component to fail, that is considered a pre-existing issue, not our fault.
Our Responsibility for Negligence: If clear evidence shows the Company or its staff acted negligently and directly caused new damage to your vehicle, we will accept responsibility for that specific damage. “Negligence” means we failed to take reasonable care in our work. For instance, if during polishing an employee burns the paint through to the base coat, or a technician accidentally rips an upholstery seam with a tool, those are instances where we didn’t exercise proper care. In such cases, we will work with you to repair or compensate for the damage. Depending on the situation, we may choose to fix the damage in-house (if minor and within our capabilities), send the vehicle to a professional repair facility at our cost, or agree on a monetary compensation. Our liability for any single incident will be limited to the cost of the repair or the fair market value of the damaged part. We will not automatically replace an entire item if a repair can return it to equivalent function/appearance. (For example, if we damaged a seat cover, we may pay for re-upholstery of that panel rather than buying a whole new seat.) We also reserve the right to use our insurance coverage for any substantial damage claims – in that event, our insurance carrier will handle the claim under the policy terms.
No Liability for Indirect/Consequential Damages: The Company is not liable for any indirect, incidental, or consequential damages related to our services or any damage we may cause. This means we will not pay for things like lost resale value, lost income, rental car costs, towing fees, loss of use of the vehicle, personal inconvenience, etc. Our responsibility is limited to the tangible repair of the vehicle itself as described above. By signing this agreement, you waive any right to claim such consequential losses from us. For example, if your vehicle was going to be sold the next day and a delay or minor damage from our service caused you to miss a sale or get a lower price, we are not liable for that lost opportunity or diminished value.
Maximum Liability Cap: In any event, the maximum liability of the Company shall not exceed the total amount paid by you for the detailing service in question. (If a separate law or insurance policy provides for more, that would control, but under this contract, our maximum exposure is capped at what you paid us, as a reasonable pre-estimate of the risk.) This cap does not apply to willful or intentional misconduct, but of course we have no intention of anything like that.
Indemnification of Company: You agree that if you, your agents, or your vehicle (through some condition or contents) cause damage or injury to the Company’s property or personnel, or if any third-party brings a claim against the Company as a result of the Company providing services to your vehicle (except for claims caused by our sole negligence), you will indemnify (reimburse) and hold the Company harmless for any losses, damages, or expenses (including attorneys’ fees) arising from those circumstances. This essentially means: (a) if you do something like misrepresent the condition of the car and it causes a problem, or (b) if some third party (like the actual owner, if you’re not the owner, or a lienholder, etc.) comes after us because of something to do with your car, you will protect us from those costs. This does not mean you indemnify us for our own negligence or wrongdoing; it’s intended to cover situations outside our control where the Company ends up involved in a dispute not of its making.
No Warranties / Use at Own Risk: Except as expressly provided in these terms, there are no warranties or guarantees given by the Company, whether express or implied (such as our lifetime coating), regarding the outcome of services or the condition of the vehicle after services. Any implied warranties (including any warranties of merchantability or fitness for a particular purpose) are disclaimed to the fullest extent allowed by law. Detailing services are provided on an “as is” basis – you assume the risks as outlined in this agreement. Our sole obligation is to perform the work with reasonable skill and care, and to address any issues per the terms above.

Subcontracted Services and Third-Party Work

Use of Subcontractors: The Company primarily offers detailing services. However, at your request or with your agreement, we may arrange for certain specialized services to be performed by third-party subcontractors. For example, we occasionally subcontract window tinting, paintless dent repair, leather re-dyeing, minor paint touch-ups, or other services that are outside our in-house expertise. We only use reputable, vetted partners for such work. We reserve the right to engage these independent contractors to fulfill portions of your service, and by signing this agreement you authorize us to do so.
Responsibility for Subcontracted Work: When we subcontract a service, the actual work may be governed by the subcontractor’s own terms and warranties. The Company will coordinate and oversee the subcontractor’s work as part of the overall service to you, and we will include their charges in your final bill (so you typically pay us, and we pay the subcontractor). We will strive to ensure the subcontractor’s work meets our quality standards. However, the subcontractor remains responsible for the quality of their work and any damage that might occur during that specific portion of the service. For instance, if a window tinting specialist (subcontractor) is tinting your car’s windows and accidentally damages a window regulator, that issue would be addressed by the tinting specialist (through their insurance or fixing it themselves). The Company will assist in facilitating a resolution, but may not directly assume liability for a subcontractor’s errors. That said, we will not leave you hanging – we will work on your behalf with the subcontractor to make sure any problems are corrected.
Warranties for Third-Party Services: Any warranty for the subcontracted portion of the work will be as provided by that subcontractor or the product manufacturer. For example, window tint films usually come with a manufacturer’s warranty against bubbling or peeling; that warranty would be passed on to you. We will provide you with any warranty documentation from the subcontractor. The Company itself does not separately warranty third-party work, but will help you claim any applicable warranty.
Single Point of Contact: You will generally deal with the Company for the entire service, even the parts done by a subcontractor. We will schedule the subcontractor, handle logistics, and incorporate it into the timeline. There may be cases where the subcontractor needs the vehicle for a portion of time – we will inform you if the vehicle needs to be transported or taken off-site. Usually, subcontractors come to our shop to perform their work on-site, but if not, we would obtain your permission to transport the vehicle to the subcontractor’s location. We treat your vehicle with the same care in transit as we do at our facility.
Liability During Subcontracted Work: When a subcontractor is working on your vehicle, they are expected to have their own liability insurance. The Company is not liable for any damage caused solely by a subcontractor’s actions or negligence. If such an incident occurs, we will facilitate a claim with the subcontractor and their insurer. By using our services and thus our subcontractors, you agree that any legal remedy for subcontractor-caused issues will be pursued against that subcontractor, not the Company, to the extent permitted by law. (Of course, if an issue is partly our fault – e.g., we poorly communicated instructions to the subcontractor – then we may share in responsibility. But generally, each party handles their own work.)
Payment for Subcontracted Work: All costs for subcontracted services will be included in the initial estimate we provide you or approved by you before the work is done. You will not be charged more by the subcontractor separately; do not pay the subcontractor directly (we handle their payment). Our invoice to you will reflect the entire job. Non-payment by you for any reason that includes subcontractor services still triggers our lien rights as described above, which covers the entire balance (we, in turn, are obligated to pay the subcontractor regardless).
Scheduling and Delays: Using a subcontractor may require coordinating schedules. We will set the appointment and do our best to time it within your overall service window. However, if the subcontractor has a delay (due to their workload, weather for tinting, etc.), it could impact the turnaround time. We will inform you if that happens. We cannot control third-party scheduling issues, so any delays caused by a subcontractor are not the basis for a refund, but we will adjust as necessary (e.g., if tint takes an extra day to complete, we might not charge storage for that day since it’s part of the service timeline).
Optional Subcontractor Use: If you prefer to handle certain services yourself or through your own chosen vendors (for example, you want to have your own tint shop do the tinting separately), just let us know. We will only involve subcontractors for services you agree to have done through us for convenience. There is no obligation to bundle services; we offer it as a value-add.

Cancellation, Rescheduling, and Refund Policy

Cancellation Notice Required: We understand that schedules can change. If you need to cancel or reschedule your detailing appointment, please provide us with as much advance notice as possible. We request at least 48 hours (2 days) notice for cancellations or rescheduling of standard appointments. This allows us time to adjust our schedule or fill your slot with another client. Cancellations or reschedule requests made with less than 48 hours notice may be subject to a late cancellation fee (see below).
Rescheduling: If you wish to reschedule rather than cancel, we will do our best to find a new date that works for you. Rescheduling requests with less than 24 hours notice before the appointment may incur a small fee (for example, $20) to cover our administrative time and potential scheduling gaps. If you reschedule with more than 24 hours notice, no fee will apply. Note that rescheduling is subject to availability; a short-notice reschedule might push your appointment out by several days or weeks depending on our bookings.
Late Arrival: If you are running late to an appointment, please call us. We generally offer a grace period of about 15-20 minutes. Beyond that, we may have to adjust or shorten your service (with an appropriate price adjustment) or reschedule you, especially if another client’s appointment would be impacted. If we have to reschedule due to a very late arrival, it could be treated as a late cancellation depending on circumstances. We will try to accommodate when possible.
Company-Initiated Cancellations: The Company reserves the right to cancel or reschedule an appointment due to unforeseen circumstances on our end – for example, technician illness, equipment failure, or other emergencies. We also may cancel in cases of severe weather or unsafe travel conditions if relevant (though as an in-shop service, weather usually isn’t an issue for us except in extreme events). If we must cancel, we will give you as much notice as we can and will reschedule your service at the earliest convenient time for you. Any deposit you paid for a booking we cancel will be refunded or applied to the new appointment, per your preference.
Emergencies and Exceptions: We understand that life happens. If a true emergency or sudden unavoidable situation (illness, accident, family emergency, etc.) causes you to cancel or miss an appointment, please inform us as soon as possible. We may, at our discretion, waive cancellation/no-show fees in such cases, especially if you reschedule promptly. Our intention with fees is not to punish genuine hardships but to discourage casual no-shows. Communication is key – if you keep us informed, we are more than willing to work with you.
Refunds for Services: Once a detailing service has been completed, refunds are generally not offered for services rendered. Detailing is a service that involves time and consumables which cannot be recovered. Instead of refunds, our policy is to address any issues with the service (as described in the Satisfaction section above) by redoing or correcting any aspect of the job that did not meet the agreed-upon standards. In the unlikely event that you are deeply unsatisfied and we are unable to resolve the issue through rework, any consideration of a partial refund or credit toward future service would be at the sole discretion of the Company. (For example, if despite our best efforts a smoke odor could not be fully eliminated, we might offer a partial refund or future discount as a goodwill gesture, but this is not guaranteed.)
Gift Certificates and Pre-Paid Services: If you have a gift certificate or pre-paid detailing voucher, cancellation terms still apply. A no-show or late cancellation may void the certificate as it would a deposit. Gift certificates are typically non-refundable and valid until their expiration date (or for one year if not stated). They may usually be transferred to another person with notice to us. If you reschedule a gift certificate appointment, the certificate remains valid (assuming proper notice was given).
Membership/Package Services: (If applicable) If you are on a maintenance plan or package (multiple details, monthly service, etc.), specific cancellation terms of that plan will apply in addition to these general terms. We will outline those in the plan agreement. In absence of specific terms, these same notice requirements and fees apply for each scheduled service in the plan.

Media and Marketing Release

Photographs & Videos of Vehicle: You hereby give permission to the Company to take photographs and/or short videos of your vehicle during and after the detailing process, for documentation and quality assurance. This visual record benefits both parties by recording the condition of the vehicle and the results of our work. We often take “before and after” photos of areas we worked on (e.g., a stained seat before vs. after shampooing, or the exterior paint before vs. after polishing).
Use in Marketing: By default, you allow the Company to use images or videos of your vehicle for marketing, advertising, and promotional purposes. This may include posting the content on our website, social media pages (Facebook, Instagram, etc.), in our portfolio, or in other advertising mediums. We will not disclose any personal information (such as your name, license plate number, or other identifying details) in these materials. Typically, we focus on the vehicle and the work performed. The purpose is to showcase our services and results to other customers.
Opt-Out for Privacy: If you do not want your vehicle to appear in any public-facing media, you must inform us at or before the time of service. You can simply let us know verbally and/or by checking the opt-out box on the intake form if available. We completely understand some clients (especially with unique or high-end vehicles) may prefer privacy. If you opt out, we will ensure that any photos we take are only used internally (for documentation) and not shared publicly. We respect all requests for confidentiality – for example, if you are having a secret restoration or a high-profile client who values discretion, just tell us and we’ll keep it under wraps.
Scope of Media Use: The permission granted is for us to use images of your vehicle only. We will not intentionally capture or use any image of you (the customer) or any other individuals without separate permission. If you happen to be in a photo or video (e.g., talking to our staff next to your car), we will refrain from using that image or will blur/crop you out unless you’ve given explicit consent.
No Compensation: You agree that you are not entitled to any compensation or royalties for the use of the photos/videos of your vehicle. The images and videos we take are considered our work product (since they depict the results of our service), and we may reuse them at will. There is no time limit on the validity of this release, nor any geographic limit – we might use these images in local ads or even in broader marketing. However, if you withdraw your consent later on (in writing), we will cease further use of the images in new marketing materials, but we cannot retract materials already published.
Marketing Claims: We may describe the services performed on your vehicle in general terms (e.g., “Full Interior Detail on a 2015 Ford Explorer” or “Classic Car Show Prep on a ’67 Corvette”), including challenges and outcomes, but will do so respectfully and without false claims. Any statements we make about your vehicle in marketing will be factual (e.g., “removed paint overspray and swirl marks”) and not disparaging. Our goal is to highlight our work, not criticize your vehicle’s before condition.
Customer Testimonials: Separate from vehicle images, if you provide us with a testimonial, review, or feedback, we may use that in our marketing as well. We would typically credit it anonymously or with first name, unless you authorize full name use. This is just FYI – any testimonial use is governed by mutual agreement.

Additional Provisions (Legal and Miscellaneous)

Compliance with Indiana Law: The Company operates in Indiana and complies with all applicable state and federal consumer protection laws and regulations. Indiana’s consumer protection law (the Indiana Deceptive Consumer Sales Act) is designed to “protect consumers from suppliers who commit deceptive and unconscionable sales acts” and to “encourage the development of fair consumer sales practices We take this commitment seriously. We will always be truthful and transparent in our dealings with you – for example, we will never claim that a service or repair is needed when it is not, as doing so would be a deceptive act under Indiana lawl. All representations we make about our services or your vehicle’s condition will be honest and made in good faith. If you feel at any point that something has been misrepresented, please bring it to our attention so we can clarify. Our terms and conditions are intended to be fair and reasonable; if any part of them is found unconscionable or not in compliance with Indiana law, that part will be modified or interpreted in such a way as to comply.
Right to Refuse or Discontinue Service: The Company reserves the right to refuse service to anyone or to discontinue service at any time if we feel it is necessary. While rare, reasons for refusal may include: the vehicle’s condition poses a health or safety risk (extreme biohazard, weapons or contraband found, etc.), the customer is abusive, threatening, or excessively difficult to satisfy, or the scope of work requested is outside our capabilities or resources. We will not tolerate any form of harassment, abuse, or discrimination toward our staff. If such behavior occurs, we may stop work immediately and charge for the portion of work done. We also may refuse specific requests that go beyond the norm (for example, using a harsh chemical that we know could damage your car – we’ll refuse to do that even if you request it, for your own good and ours). In summary, we reserve the same right any service provider has to protect our employees and business integrity.
Safety and Environmental Policies: You agree to obey any posted safety guidelines at our facility while you are on the premises. For instance, during a walk-around, be cautious of wet floors or hoses. For environmental compliance: We follow all local regulations for waste water disposal and chemical use. We ask that customers do not interfere with our process or use unauthorized areas of our facility (for example, entering employee-only zones or operating equipment).
Customer Representations: You affirm that you have the right to authorize the work on the vehicle and that the vehicle is not illegally possessed. If the car has any lienholders or is under financing, you confirm that leaving it for service is permitted (most lien contracts allow for repairs). If the car is a lease, you confirm detailing it does not violate the lease (it usually doesn’t and often helps). Essentially, you promise that there’s no one else who will suddenly object to the vehicle being in our shop or subject to a lien for our charges. You also agree that the vehicle is currently insured to at least your state’s minimum requirements (liability insurance), which covers any incidental operation we might do (though we are also insured, it’s good both parties are covered).
Mechanic’s Lien Notice: As noted in the Payment section, under Indiana Code § 9-22-6-2 and related statutes, the Company has a mechanic’s lien on your vehicle for the services, materials, and any storage we provide. This document, together with the work order/invoice, shall serve as notice of that lien in accordance with Indiana law. If you do not pay the amount due, we have the right to retain possession of the vehicle and eventually sell it to recover the debt, after the required time periods and notices (30 days, etc.) have been observed. We prefer never to escalate to that point, and this is standard for any automotive service, but it is an important legal right. Please be aware that your vehicle may not be released to you until payment is made in full. We intend to fully comply with Indiana’s mechanic’s lien procedure if enforcement becomes necessary.
Severability: If any provision of these terms and conditions (or portion thereof) is found to be illegal, invalid, or unenforceable, that part shall be severed from this agreement. The remainder of the terms shall remain in full force and effect. For example, if a court were to find that a certain liability waiver clause is not enforceable, that will not invalidate the entire agreement – only that specific clause will be stricken, and all other provisions will still apply. We will in good faith attempt to modify any invalid term to closely reflect the original intent in a lawful manner.
Governing Law and Jurisdiction: This agreement and any services provided shall be governed by the laws of the State of Indiana. Any disputes arising from or relating to this agreement or the services provided shall be subject to the exclusive jurisdiction of the courts of Indiana. Venue for any legal action shall lie in the state court (or federal court, if applicable) located in Hendricks County, Indiana (the county where our business is located or where the service was performed), unless otherwise required by law. By doing business with us, you consent to the jurisdiction of these courts. (For example, if you were to pursue a claim against us, you agree to file in Indiana, not another state.)
Dispute Resolution: We genuinely hope to resolve any disputes amicably. In the event of a disagreement, please first contact our management to discuss the issue. We are open to mediation or negotiation to reach a fair outcome. If a dispute cannot be resolved through communication, and it proceeds to litigation or arbitration, the prevailing party in such action shall be entitled to recover its reasonable attorneys’ fees and costs from the other party, to the extent permitted by law. (This provision incentivizes fair resolution and discourages frivolous claims.) However, note that Indiana’s consumer protection laws (UDAP) may provide for attorney fee shifting in certain cases if a consumer prevails – we do not seek to override any statutory rights you have. This term mainly applies to breach of contract or fee collection disputes, not to limit any consumer remedies.
Entire Agreement: These Terms and Conditions, together with the final approved work order / estimate for your specific service and any written amendments or addenda, constitute the entire agreement between you (the Customer) and the Company for the services described. It supersedes all prior discussions, promises, or representations (whether oral or written) regarding the scope of work or terms of service. No other verbal agreements or side promises are binding, unless added in writing. For instance, if a staff member informally promises something not included here, it must be added to the work order notes to be enforceable. This is to ensure everything agreed is properly documented.
Modification of Terms: Any modification or waiver of these terms must be in writing and signed by an authorized representative of the Company. We reserve the right to update our standard terms for future transactions, but for your current service, the terms at the time of signing apply. If any changes to scope or terms occur during the service (e.g., you authorize additional work or we mutually agree to adjust a term), that will be documented (for example, via a written addendum or even a text/email confirmation from you, which we will keep on file).
Customer Acknowledgment and Consent: By signing the intake form or work order, you acknowledge that you have read and understood these Terms and Conditions in full and agree to be bound by them. If you had any questions or needed clarification, you have asked those questions before signing. You also acknowledge that you have the authority to enter into this agreement for the vehicle in question. Your signature (or electronic acceptance) constitutes a legal signature and agreement to this contract. If you are signing on behalf of an entity (such as a dealership or a business fleet), you warrant that you have authority to bind that entity to these terms.

By providing these comprehensive terms and conditions, our aim is to ensure clarity, fairness, and legal protection for both parties. We value your business and appreciate your trust. If you have any concerns about any of the clauses above, please discuss them with us. We look forward to delivering excellent results on your vehicle while maintaining a transparent and professional relationship. Thank you for choosing Top Choice LLC for your auto detailing needs!

Privacy Policy

Effective Date: 01/07/2025

At Top Choice LLC, we value your trust and are committed to protecting your personal information.

1. What Information We Collect

We may collect:

Personal Details: Name, phone number, email, and vehicle details.
Payment Information: Processed securely via Heartland Payment Systems (not stored by us).
Website Activity: Cookies and analytics tools for website optimization.

2. How We Use Your Information

Your data helps us:

Schedule and confirm appointments.
Send updates like reminders, follow-ups, and promotions.
Maintain service history for future support.

3. SMS Communication

By opting in, you agree to receive SMS notifications. Opt out anytime by replying STOP.

4. Sharing Your Information

We share data with trusted partners, including:

GoHighLevel CRM for appointment management.
Analytics Providers like Google Analytics for service improvement.

We do not sell your information to third parties.

5. How We Protect Your Data

Your data is securely stored in our CRM. While we take every precaution, no system is entirely foolproof. Contact us with concerns.

6. Cookies and Tracking

Our website uses cookies to:

Improve your browsing experience.
Analyze website traffic using tools like Google Analytics.

Disable cookies via your browser settings if preferred.

7. Your Rights

You may:

Request access to your personal information.
Opt out of communications.
Request data deletion (subject to legal and operational requirements).

8. Contact Us

If you have questions, reach us at:

Email: chance@top-choicedetailing.com
Phone: 386-588-7840

9. Updates to This Policy

We may update this Privacy Policy as needed. Continued use of our services indicates acceptance of the changes.

Need More Information?

If you have any questions about our Terms of Service or Privacy Policy, don’t hesitate to contact us. We’re here to help!